Glossary

A

Accelerate time to revenue

The process of using workflow automation to improve the sales cycle.

Automated business solutions

Automated business solutions gather, store and monitor key customer information, agreement terms, and contract status in a centralized repository system—making it quick and easy for legal teams to manage contacting, regardless of complexity or volume.

Automated compliance

The use of of standardized workflows, automated contract template generation to ensure contracts meet compliance standards.

Automated Proposal

Automated Proposals are the use of software to generate proposals and quotes. This process shortens the sales cycle, improves business workflow, mitigates risk and delivers a better customer experience.

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B

Business process automation

The use of software to automate repeatable, multistep business transactions to improve buisness efficeincy.

Business process automation outcomes include boosted efficiencies, operating without silos, and harmonizing processes, teams, and vision.

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C

Central contract repository

A centralized location to store past, present and future contracts that is searchable by the data within the contract not just by the title.

Churn management

Churn management is the process of mitigating customer turnover and loss. Business process automation software can reduce churn rate to improve customer retention and operational revenue.

Clause

Dictates the conditions under which the contract is legally enforceable and determines the terms of the contract

Clause library

A clause library ensures contract standardization across teams and seres as a resource to store, create, retrieve, and re-use clauses. A clause library ensures compliance is minimized by serving as a single source of reference these clauses when drafting,

CLM

Contract Lifecycle Management. A comprehensive contract management system that automates and manages the full contract lifecycle from creation to signing.

Commercial operations

Commercial operations include key elements foundational to any organization’s path to growth and profitability, including document-based automation, contract and lifecycle management, and revenue operations.

Complex quoting

Complex quoting empowers sales teams to close bigger deals at a higher win rate which will directly impact the companies’ revenue growth rates.

Configure, Price, Quote

Configure, Price, Quote (CPQ) is a sales tool designed to help companies produce accurate and highly configured quotes making all of the complex product, pricing, and business rules centralized, automatic and available in real-time, so sales has everything they need at their fingertips.

Contract AI

The use of Artificial Intelligence to create, review and analyze contracts. Contract AI improves organizational workflow and contract compliance.

Contract intelligence

Contract Intelligence enables the seamless flow of documents and metadata across your business systems. Key features include:

- Uploading real-time signed contracts
- Extracting metadata pulled into a Robotic Process Automation (RPA)
- Updating your Customer Relationship Management (CRM) tool or accounting solution

Contract Lifecycle Management

An end-to-end contract lifecycle management solution that automates highly complex contracting processes that span geographies, multiple departments, and both buy and sell side contracts.

Contract Lifecycle management or CLM empowers everyone involved in contracting process, increases contract visibility, and enforces compliance to mitigate risk.

Contract management system

A contract management system allows an organization to digitally manage everything related to vendors, employees, partners, and more.

It automates the contracting process, making it faster to sign, send, receive and process contracts from anyone, anywhere.

Contract redlines

Changes made to the contract during the negotiation phase.

Contract visibility

Increased awareness of the entire contract lifecycle. Contract visibility affords businesses the ability to track obligations, manage opportunities, and mitigate risk.

Contracts For Salesforce

Automate, generate, and execute large volumes of transactional contracts directly in Salesforce.

CRM

Customer relationship management (CRM) is a software database of existing and potential customers. Conga's solutions are built on Salesforce providing the best solution for optimizing business workflow process all within your Salesforce CRM.

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D

Data silos

Compartmentalized business processes and data sources. Data Silos result in inefficient work processes, increase risk and slow productivity.

Digital transformation

Digital transformation is a strategic, holistic approach to integrating technology into all areas of business.

Document automation

Document automation is the mechanized digital creation of business documents. Benefits of automating manual tasks include time saved, increased accuracy and workflow efficiency. 

Document management system

Document management system enables you to simply and quickly find the information customers need so you can improve their experience and spend more time serving them. Benefits include being able to store and track any type of electronic documents from word processing files all the way up through digital images.

Document repository

A document repository is a location where all approved team members have access to share documents.

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L

Legal contract management software

Legal contract management software empowers legal teams to proactively track and manage contract risks and opportunities, but it also allows them to help, not hinder, sales velocity, dramatically simplifying legal processes to speed up business operations and keep revenue operations running at peak performance.

Legally binding eSignature

The E-Sign Act (aka: The Electronic Signatures in Global and National Commerce Act) outlines the rules for validity of electronic signatures. Electronic signatures are legally binding if the process captures the users consent to use of an electronic signature, intent to sign electronically and the signature can be attributed to the signer. The signer must be able to keep a copy of the signed agreement and the digital agreement must be stored securely.

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O

Obligation management

Obligation management is the process of ensuring that the contract abides by the listed terms and conditions falls on the obligation stakeholder.
 

Order management

Order management guarantees products reach your customer and are billed correctly. Order management provides a single source for the entire order lifecycle including the order release to multiple fulfillment systems. Combined with CPQ, Order Management enables a seamless flow across the entire revenue lifecycle.

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P

Process management

Process management works to automate all processes across the revenue operations lifecycle such as approvals, workflows and signatures.

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Q

Quote to cash

The quote-to-cash process connects a customer’s intent to buy (the CRM) to a company’s realization of revenue (in the back-end ERP system), encompassing the entirety of your sales, contract, and customer relationship lifecycles.

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R

Recurring revenue

Recurring revenue is the portion of a company's income that is that likely to continue. Conga's revenue lifecycle management solutions automate contract renewals, billing and invoices to improve revenue operations.

Revenue Lifecycle Management

A continuous cycle that empowers organizations to drive predictable revenue growth by creating a single data model that aligns all revenue lifecycle processes, teams and technology at scale.

Revenue management

Is everything that occurs after a quote is accepted, an online order is placed, or a contract is signed, until your company collects and recognizes the revenue.

Revenue management involves taking the agreed-upon products and services and managing the orders, billing & invoicing, and revenue recognition.

Revenue operations

Revenue Operations or (RevOps) the alignment of sales, marketing and customer success operations across the full customer life cycle to drive growth through operational efficiency and keep all teams accountable to revenue.

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S

Sales cycle

The sales process stages from prospective customer to recurring customer. Sales cycles can be automated to increase productivity and deal accuracy.

Sales forecast

A sales forecast can help sales teams estimate how much of their product or solution their business is planning to sell during a specific time period.

Salesforce workflow automation

Salesforce workflow automation  is automated processes like pipeline and contract management, invoicing and billings, and renewals executed in sync with the Salesforce CRM.

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W

Workflow automation

Workflow automation delivers better insight into workflow and help solve other issues stemming from antiquated and manual processes that teams have grown to accept at the expense of both efficiency and effectiveness.

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