Man using Conga Collaborate
Frequently Asked Questions

Revenue Lifecycle Solution FAQs 


Contract Lifecycle Management

  • What is contract management software?

    Contract management software is a suite of integrated automated solutions designed to replace manual processes, repetitive tasks, and disjointed workflows with a streamlined system that optimizes the contract lifecycle from start to finish.

    Learn more about Conga's contract management software solutions 

  • What is CLM?

    CLM stands for contract lifecycle management. CLM software improves processes related to the implementation of contracts. 

  • What are the use cases for CLM?

    Contracts are crucial to every business, which is why it’s so important to end the era of manual and disjointed contract processes. Conga’s contract management solutions empower you to improve customer and user experiences, by increasing visibility, speeding up cycle times, and lowering risk through contract automation. Customers are looking to streamline contract generation, clause management, negotiation and tracking, storage and accessibility, execution and extracting data for actionable insights.

  • What is contract intelligence?

    Contract Intelligence uses best in class AI to extract unstructured text from commercial agreements and organize it into 100% accurate, structured data you can trust every time. Gain full visibility into your contracts with Contract Intelligence, so you can confidently track obligations, manage opportunities, and mitigate risks.

  • Does Conga CLM integrate with Salesforce?

    Conga offers CLM solutions that work inside Salesforce, providing a seamless user experience between the Salesforce CRM and Conga's suite of business solutions.

  • Are Conga's CPQ and CLM solutions compatible?

    Yes! Conga provides the only compatible CLM and CPQ platforms on their market. This means that Conga can offer an end-to-end business workflow solution for all of your needs.

Document Generation

Configure Price Quote

  • What is CPQ (Configure Price Quote)?

    CPQ, or Configure price quote software is a sales tool designed to help companies produce accurate and highly configured quotes making all of the complex product, pricing, and business rules centralized, automatic and available in real-time, so sales has everything they need at their fingertips.

  • How can CPQ help my business?

    Using CPQ goes way beyond just saving you time and money. It will improve the customer experience, reduce errors in your process, shorten sales cycles - all while increasing value of deals for clients. CPQ software can have an immediate effect on revenue growth and customer experience.

  • Why is automating CPQ important?

    An automated quoting tool not only cuts quoting time down dramatically but also saves time by minimizing error.

  • What types of business is a Cost Per Quote platform made for?

    For any organizations with complex products, complex pricing, subscriptions, services and channels, CPQ can be a game-changer. This includes B2B, B2C, enterprise level organizations to independent owned businesses.

  • How does CPQ impact sales?

    CPQ is the ultimate sales tool for speed and efficiency. It eliminates manual quoting processes and helps simplify business complexity, so your reps have more time to spend with customers

  • What are the benefits of CPQ?

    CPQ helps you bridge the gap between your front- and backend systems, picking up where CRM leaves off to seamlessly continue the sales process. With CPQ, you can target the root of the problems that impact your sales: manual processes and
    poorly managed business complexity.

  • How can CPQ improve the sales cycle?

    CPQ improves the sales cycle by eliminating manual quoting processes and simplifying business complexity, so your sales reps have more time to spend with customers.

    Three ways CPQ transforms your sales and improves the customer experience:

    1. Increase speed to quote
    2. Eliminate proposal errors
    3. Maximize value through consistent accurate proposal creation

  • Can a CPQ system have a custom configuration?

    CPQs are highly customizable and can support the most complex product quotes accurately and in high volume.

  • What is a sales quote?

    A sales quote is a document that states the cost of a product or service. With innovative software, users are empowered to rapidly generate automatic quotes and proposals accurately and on-brand.

  • Does Conga's CPQ solution use machine learning?

    Yes. Conga's CPQ solution leverages machine learning to to provide deep and actionable insights to your business.The results are data-driven insights that increase deal value and the probability to win the sale for all reps.

    Machine learning can also compare customers and find patterns that connect them based on the products they own. The result is data-driven product recommendations that make sense for the customer so they are more likely to buy.

  • What are common CPQ use cases?

    A CPQ solution with machine learning has the capability to provide deep and actionable insights to your business.

    For example, if you notice that smaller customers spend more when they perceive a lower per-unit cost, you might decide to target smaller customers with volume pricing. If you notice that enterprise organizations spend more on hardware if the services are discounted, you might offer discounted services to the enterprise, with higher hardware costs. Or if you have excellent renewal rates, you might reduce the price of the first year subscription to attract more new customers.

    In all of these scenarios, you’re encouraging your buyers to do the things that make sense for your business and for them. And if you are leveraging a CPQ system, you can employ these strategies automatically


  • What is an electronic signature?

    An electronic signature, or esignature, is is legally recognized form of document approval.

  • Are electronic signatures legal?

    Yes. Electronic or eSignatures are recognized as legal consent and approval of a document. In 2000, the United States passed the ESIGN Act, making e-signatures legal for virtually all uses. In the European Union, the Electronic Identification and Trust Services Regulation (eIDAS) took effect in July 2016.

  • What platforms does Conga's eSignature solutions work with?

    Conga's eSignature seamlessly integrates with all products in the Conga software suite including document generation, CLM and CPQ.

  • What's the difference between Conga Sign and Docusign?

    Conga Sign is the only built for Salesforce eSignature product on the market while other competitors build integrations into the Saleforce platform. Additionally, you will receive almost immediate time to value as it takes 5 minutes from AppExchange install to sending a first doc for signature. Finally, Docusign charges by the envelope while Conga charges by the user, giving you confidence in price forecasting for you and your team.

  • Does the end user need Conga to use your product?

    No! You can capture esignatures in the way your customers prefer: in person or remote, drawn on a screen, via SMS, or through an email.