Configuring, pricing, and quoting are among the most complex phases of the sales cycle. Deals stall when pricing is inconsistent, quoting takes too long, and approvals pile up. But the right configure, price, and quote (CPQ) software can streamline these complex processes and turn critical commercial touchpoints into a competitive advantage.
That’s exactly what Conga CPQ is designed to do, and our customers’ feedback demonstrates that we’re meeting that goal. Conga was recently named a Customers’ Choice in the 2026 Gartner Peer InsightsTM Voice of the Customer: Configure, Price, and Quote Applications report.
The “Voice of the Customer” synthesizes 18 months of verified peer reviews into actionable insights for buyers of technology and services. Unlike analyst-only research, it captures direct feedback from real CPQ users who rate the product.
Why This Recognition Matters
We believe authentic customer feedback is a valuable resource for current and prospective customers because it provides insight into the real-life experience of users who interact with our CPQ solution every day. It’s also important for Conga because it shows us where we’re living up to customer expectations and where there’s opportunity for improvement.
The report places Conga in the “Customers’ Choice” category. Vendors placed in the upper-right “Customers’ Choice” quadrant of the “Voice of the Customer” meet or exceed the market average scores for both axes (User Interest and Adoption and Overall Experience).
In addition to one of the highest overall user ratings, the report also highlights our customers’ willingness to recommend Conga. Out of 125 responses, 92% would be willing to recommend Conga as of April 2026. To us, being recognized as a Customers’ Choice provides a strong indicator of our product’s ability to deliver results. And we believe our customers’ eagerness to recommend Conga shows that our technology and service is resonating across industries, verticals, and global regions.
A Strong Partner for Your CPQ Journey
For Conga customers, these results should inspire confidence and reinforce the value you’re receiving. The feedback we receive directly influences our future roadmap, so you can rest assured that Conga will remain focused on what matters most to our customers.
Here’s a sample of the feedback that contributed to Conga's recognition as a Customers' Choice:
"My overall experience with Conga CPQ has been positive. It is a powerful and scalable platform that simplifies complex pricing, configuration, and approval processes."
"Conga CPQ solves the biggest challenges I've seen in real-world quoting environments where complexity, speed, and accuracy all matter at the same time."
"Conga CPQ is vital to our organization to run and manage unlimited product complexity, including nested bundles and multilevel configurations."
In our view, this report proves that Conga’s commitment to partnership, innovation, and reliability is delivering real-world results for our customers. Whether you’re already using Conga software or considering Conga for the next phase of your commercial transformation, these independent, peer-driven results validate that choice.
See what other customers are saying: read reviews of Conga CPQ on Gartner Peer Insights.™
Gartner, Voice of the Customer for Configure, Price, and Quote Applications, by Peer Contributors, July 30, 2026
Gartner® and Peer Insights™ are trademarks of Gartner, Inc. and/or its affiliates. All rights reserved. Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
