IDC InfoBrief sponsored by Conga: A strategic priority driving organization-wide impact

11/01/2025
10 min read

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Explore IDC’s insights into the growing importance of Document Automation for compliance, efficiency, and customer experience. Read on for:

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IDC research on automation’s business impact

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Key drivers: AI, regulations, and customer expectations

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Benefits: accuracy, speed, and cost savings 

According to IDC’s latest InfoBrief, Document Automation is evolving from an efficiency-driven investment into a broader business priority. IDC highlights that outdated workflows can slow decisions and create operational drag. The study explores how AI-driven approaches to document generation and management help organizations unify data, streamline processes, and support compliance in a changing regulatory landscape. As customer expectations shift toward secure, personalized digital experiences, IDC notes that automation capabilities are becoming increasingly important across functions like finance, HR, legal, and sales. 

Read the IDC InfoBrief to explore the trends shaping Document Automation and the factors influencing adoption.