Maximizing efficiency: 2025 Inspire Award winners

When every second counts, business process efficiency is critical. The Efficiency category of the 2025 Conga Inspire Awards celebrates organizations that are committed to streamlining processes and increasing productivity with Conga solutions—so they can elevate their operations to new heights. Let’s meet our winners.

Offploy 

Offploy is a UK-based social enterprise that helps employers recruit ex-offenders through specialized HR consultancy, training, and policy development services. Due in large part to increasingly progressive criminal justice systems and a more inclusive society, Offploy plays an important role in supporting the rehabilitation of people with criminal records, while also assisting employers during a widespread labor shortage.

Conga products: Conga Composer, Conga Sign, and Conga Grid

Background: Social enterprises like Offploy are paperwork-heavy environments, requiring detailed recordkeeping to operate and maintain accountability—including lengthy applications, data-sharing agreements, meeting documentation, case reports, and much more. The company managed this “paperwork jungle” through Excel spreadsheets, Word documents, handwritten forms, wet signatures, and physical files—until they adopted Conga solutions.

Key outcomes

• Eliminated 80% of physical paperwork
• Reduced administrative burden from 16 hours to 30 minutes per candidate
• Scaled candidate support by 300%
• Saved up to £60,000 on annual staffing costs  

Adopting Conga’s robust document solutions allowed Offploy to completely transform their business processes—eliminating data silos, reducing errors, improving compliance, and elevating the entire experience for users and candidates alike. We commend Offploy for making a difference in the lives of ex-offenders—and for their innovative use of Conga tools.

CSG Systems 

CSG Systems is a leader in innovative customer engagement, revenue management, and payment solutions that make ordinary customer experiences extraordinary. Their cloud-first architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty.

Conga products: Conga CLM, Conga Contract AI, and Conga X-Author

Background: CSG historically had a siloed approach to business, with each business unit managing its own unique business processes. This created significant challenges any time cross-sell opportunities arose—and when the company shifted to a “One CSG” philosophy, they knew it was time to unify their contract management processes with help from Conga solutions.

Key outcomes:

• Consistent legal processes across the organization
• Increased visibility into contract metrics
• Faster document review lets contract managers focus on more strategic tasks

CSG is still in the early stages of their experience with Conga Contract AI, but they are already seeing improved efficiency. Their early success has given them confidence to expand the implementation to other use cases across the organization.  

These notable results demonstrate how Conga solutions can transform operational efficiency and productivity across the entire organization. We congratulate Offploy and CSG Systems for their achievements as efficiency champions—and for their dedication to innovation and excellence.