Conga named a Customer's Choice in Gartner 2025 CPQ report 

Configuring, pricing, and quoting should not slow deals down. For many organizations, it is still one of the most complex parts of the sales cycle. Conga’s CPQ solution is built to change that, and we feel according to the 2025 Gartner “Voice of the Customer” report, customers agree. We are proud to be named a Customers’ Choice in this year’s report.

How Gartner “Voice of the Customer” works

“Voice of the Customer” is a document that synthesizes Gartner Peer Insights reviews into insights for buyers of technology and services. 

This aggregated peer perspective, along with the individual detailed reviews, is complementary to Gartner expert research and can play a key role in your buying process. Peers are verified reviewers of a technology product or service, who not only rate the offering, but also provide valuable feedback to consider before making a purchase decision. 

The rest of this document highlights some key insights for the configure, price, and quote applications market based on 18 months of reviews and also points you to particular ways to use the site in your buying process.

Why we believe this matters for Conga and what it means for our customers and prospects

To us, the 2025 Gartner “Voice of the Customer” report is a significant milestone for Conga. It reflects real feedback from users who interact daily with CPQ solutions. The report places Conga in the “Customers’ Choice” category, an Distinction based on scores for both customer experience and market adoption, as measured by independent, verified peer reviews.

How does Conga compare?

We feel Conga stands out due to:

• Higher overall user ratings  
• A broader willingness among users to recommend Conga (87%) based on 73 reviews as of April 2025  

This matters because real-world customer experience is a powerful sign of a product’s ability to deliver results. To us, it suggests our blend of technology and service is resonating across industries, company sizes, and global regions.

What this means for your CPQ journey

If you’re a Conga customer, these results should inspire confidence and highlight the value you’re receiving. And if you’re considering CPQ solutions, we feel Conga’s high rankings in user satisfaction and recommendations indicate a strong, reliable partner for your digital transformation initiatives.

What we think this means for our customers:

• Confidence in choice: Existing and prospective Conga customers can feel confident knowing their peers consistently rate Conga among highly. An 87% willingness-to-recommend rate we believe shows real trust in our product and team.
• A partner for growth: Our high marks for ease of deployment, feature capabilities, and quality of customer support mean you can expect less friction, faster results, and stronger long-term value from your investment.
• A solution built around your needs: With the feedback directly guiding our roadmap, Conga will remain focused on what matters most, helping you sell faster, more accurately, and with less hassle.
• Community and trust: By choosing Conga, customers are joining a community of forward-thinking organizations who drive success with technology partners that genuinely listen and respond to their needs.

In summary

It's our view that this report is proof that Conga’s promise of partnership and innovation turns into real-world results for our users. Whether you are already using Conga or considering us for your next step in digital transformation, these independent, peer-driven results show that with Conga, you are in, or will be in, good hands.

Gartner, Voice of the Customer for Configure, Price and Quote Applications, By Peer Contributors, 11 July 2025

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