What's included in Conga's implementation services?

Conga's implementation teams are tenured Conga-certified professionals with deep industry expertise. They've completed thousands of deployments across multiple verticals which means they bring context about your pricing complexity legal risk and deal mechanics from day one. You also have the option to work with a Conga-certified global system integrator or regional partner.

What kind of support does Conga offer after go-live?

Conga Technical Support handles issues suspected bugs and product questions with certain support tiers offering 24/7 coverage and response times as fast as two hours. For teams that want ongoing expertise on retainer Conga Application Managed Services puts certified specialists in your corner to manage enhancements upgrades and performance tuning.

What is the Conga Customer Community?

The Conga Customer Community is a centralized digital hub where thousands of customers come to learn troubleshoot share knowledge and connect with peers. It includes industry-specific user groups AI-powered search expert-led webinars self-service onboarding guidance and direct access to Conga's product teams through Voice of Customer programs.

Does Conga offer training and is it worth it?

Yes and the data backs it up. The Conga Learning Center offers free community resources a full learning pass subscription with hundreds of self-paced courses and certifications and instructor-led training for project teams. Ninety-six percent of support cases come from untrained admins which tells you what training is actually worth.

What events does Conga host for customers?

Conga runs Conga Connect (annual flagship conference) the Conga Customer Tour (regional U.S. series) Conga Connection (annual EMEA event) and 50+ webinars per year. All webinars are recorded and available in the Conga Customer Community if you can't attend live.

The Conga Customer Experience: Backed by Experts. Powered by Community. Built for Commerce.

08/26/2026

3 min read

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In This Download, We'll Cover:

Expert implementation teams with deep industry knowledge so you go live right the first time

Peer community, learning resources, and events that build skills that compound

What makes our commerce platform the trusted choice for 10,000+ businesses, including more than half of the Fortune 100®

Most software vendors optimize for the sale. Conga optimizes for what comes after.

The Conga Experience is built on three pillars that work together: people-backed services, a peer community, and proven software. Conga's implementation teams bring vertical expertise from thousands of deployments across industries, so your solution gets built for the way you actually work.

Conga's Application Managed Services puts certified experts in your corner on retainer for ongoing optimization, enhancements, and support. And every customer has access to a dedicated customer success team that stays with you through every stage of growth.
The Conga Customer Community gives your team peer-to-peer answers from practitioners using the same products in similar environments.
The Conga Learning Center builds on that foundation, with measurable results: 87% of trained admins work more independently after training, and 68% use more of the product.

Conga is built for commercial complexity, backed by a team of experts, and surrounded by a community of peers to keep it delivering. That's why more than 10,000 organizations don't just use Conga. They grow with us.

FAQs

What's included in Conga's implementation services?

Conga's implementation teams are tenured, Conga-certified professionals with deep industry expertise. They've completed thousands of deployments across multiple verticals, which means they bring context about your pricing complexity, legal risk, and deal mechanics from day one. You also have the option to work with a Conga-certified global system integrator or regional partner.
What kind of support does Conga offer after go-live?

Conga Technical Support handles issues, suspected bugs, and product questions, with certain support tiers offering 24/7 coverage and response times as fast as two hours. For teams that want ongoing expertise on retainer, Conga Application Managed Services puts certified specialists in your corner to manage enhancements, upgrades, and performance tuning.
What is the Conga Customer Community?

The Conga Customer Community is a centralized digital hub where thousands of customers come to learn, troubleshoot, share knowledge, and connect with peers. It includes industry-specific user groups, AI-powered search, expert-led webinars, self-service onboarding guidance, and direct access to Conga's product teams through Voice of Customer programs.
Does Conga offer training, and is it worth it?

Yes, and the data backs it up. The Conga Learning Center offers free community resources, a full learning pass subscription with hundreds of self-paced courses and certifications, and instructor-led training for project teams. Ninety-six percent of support cases come from untrained admins, which tells you what training is actually worth.
What events does Conga host for customers?

Conga runs Conga Connect (annual flagship conference), the Conga Customer Tour (regional U.S. series), Conga Connection (annual EMEA event), and 50+ webinars per year. All webinars are recorded and available in the Conga Customer Community if you can't attend live.