Analyst Report

While the role of CLM in managing legally binding agreements has undergone significant changes, its progress has not been linear but has come in waves. The initial wave of digital transformation has reached a horizon in streamlining and optimizing the administration of contracts.

We’re pleased to share Conga’s recognition in the 2023 Gartner® Critical Capabilities report. This year, Conga ranked in the top 5 across all Use Cases. We believe these results show the breadth and depth of our capabilities and our flexibility to meet the needs of diverse customers.

451 Research’s insights on Conga’s fall 2023 release marks a milestone for Conga. Introducing several advances and the launch of Conga Revenue Lifecycle Cloud—aimed at bolstering its "crush the stack" and "land and expand" strategies—the release marks an expansion beyond the company's traditional Salesforce Inc. AppExchange market.

Conga's approach is designed to address new customer requirements in what we refer to as the middle office. Our goal is to help our customer base move into the next phase of their digital transformation and attract new clients. With this in mind, we’re positioning ourselves to move upmarket into global, multinational accounts.

 The Workflow and Content Automation (WCA) market is swiftly advancing toward higher levels of automation, driven by the integration of generative content. This shift underscores a noticeable trajectory toward both rules and intelligence, requiring less extensive manual involvement in document routing for transactions.

Remote work causes a surge in demand for digital transaction management (DTM)  

Enterprises have a new dilemma—changing their business approach to support a fully remote work environment. The reasons for DTM were here before COVID. Now, however, the sense of urgency to migrate away from paper is clearly evident.

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Gartner, How to Recognize and Select the Best AI Solutions for Your Corporate Legal Practice, By Nikos Drakos, Farhan Choudhary, Published 20 July 2020.  GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.