Pediatrix wins Inspire Award for Momentum Leader 

The Momentum Leader Award honors an organization that keeps commerce moving by aligning teams to win new business, grow recurring revenue, price effectively, and protect the business with disciplined execution. 

Table of contents

    Each year, the Conga Inspire Awards recognize organizations and individuals that embrace innovation to lead impactful commerce optimization initiatives. Spanning a variety of categories, the Inspire Awards highlight achievement in Buyer Experience, Momentum, Transformation, Commerce Excellence, and more.  

    The Momentum Leader Award is designed to honor the organization that keeps commerce moving by aligning the teams that win new business, grow recurring business, and protect the business. This award celebrates clear ownership, shared direction, and disciplined execution that sustains momentum when stakes are high. Let’s meet this year’s winner.  

    Pediatrix® Medical Group is a leading provider of physician services, delivering coordinated, compassionate, and clinically excellent services to women, babies, and children across the continuum of care. With specialties spanning obstetrics, maternal-fetal medicine, neonatology, and pediatric subspecialties, Pediatrix supports highly specialized—and often critical—care across hospital and office-based settings.   
     
    Founded in 1979, this physician-led organization has grown into a nationwide network of approximately 4,400 affiliated physicians and other clinicians. Supporting operations at this scale requires systems that are just as reliable and precise as the clinical care itself—especially when it comes to billing accuracy, efficiency, and speed. 

    Business Outcomes

    50%

    of monthly billing automated 

    800

    assets processed automatically each month

    Billing cycle consistently finished by mid-month rather than by month-end

    Days Sales Outstanding (DSO) reduced by 45% 

    Invoices generated same day, eliminating 48-hour delay 

    Increased billing volume managed without adding headcount 

    challenge

    Challenge

    Before implementing Conga, Pediatrix was operating within a billing and invoicing workflow that had evolved over time but could no longer keep pace with the organization’s scale and service demands. Key processes—such as timesheet management, billing, and invoice generation—relied heavily on manual steps and repetitive data entry across multiple systems. Without a single source of truth for billing related data, teams spent significant time reconciling information and preparing complete invoice packages.  

    These manual workflows extended billing cycles, added administrative burden, and made it harder to deliver the efficient, timely customer experience Pediatrix aimed to provide. As the organization continued to grow, the team recognized an opportunity to modernize the process, streamline operations, and free up staff to focus on higher value support for clinicians and customers.  

    Solution

    Solution

    Pediatrix brought together several Conga solutions to build a connected, intelligent commerce chain:

    Using Conga CPQ and automation capabilities, Pediatrix centralized usage inputs and supporting documentation with structured data uploads, enabling automated processes to accurately populate the appropriate records across systems. Built-in checks and balances reduce duplicate or incorrect entries, while automated reporting provides visibility into successes, exceptions, and resolution paths.

    Scheduled jobs now run at defined cadences based on billing type, automatically loading data, attaching evidence, and triggering approvals when required. In many cases, approvals are handled automatically based on predefined criteria, allowing invoices to move forward quickly while preserving governance and control. 

    Results

    Results

    By automating and standardizing its billing process, Pediatrix has significantly improved operational efficiency, cash flow, and employee experience.  

    The billing cycle—previously completed at the very end of the month—is now consistently finished around the middle of the month. Days Sales Outstanding (DSO) has been reduced by 45%. This invoice acceleration not only improved operational throughput but also enabled teams to respond faster, bill sooner, and elevate the overall customer experience.  

    More than 50% of monthly billing is now automated, with roughly 800 assets processed through streamlined workflows each month. These efficiencies have allowed Pediatrix to scale operations and manage growing billing volume without adding resources—freeing teams to focus on higher value work rather than repetitive manual tasks.   

    As a result, Pediatrix has:  

    • Eliminated silos by integrating processes and improving collaboration
    • Accelerated billing velocity through automation and reduced friction  
    • Improved employee experience by minimizing manual effort  
    • Enhanced visibility into billing performance and potential revenue gaps   

    Together, these improvements ensure that Pediatrix can support its clinicians with efficient back-office operations. Conga Solutions help the organization stay focused on what matters most: delivering exceptional patient care. 

    Related Stories

    See all resources