Zoopla transformed critical communications during the pandemic
With Conga’s end-to-end commercial operations solution, Zoopla saves time and streamlines customer messaging
UK-based Zoopla is a comprehensive property sales and lettings portal. The app provides users with information on sold property prices and current value estimates, area trends and statistics, as well as a directory of expert local estate agents.
Challenge
When the pandemic hit, the uncertainty surrounding the property market combined with the reported risks to the wider economy led to agents cancelling their direct debits for Zoopla’s portal.
To ease agents’ panic and to help them during this challenging time, Zoopla offered its customer support packages for free, up to nine months. But Zoopla didn't have a way to quickly reach its entire customer base to let them know about this promotion, nor were they able to negotiate new contracts with customers or set up direct debit when the offering period ended.
In addition, Zoopla needed to be able to facilitate agents signing new contracts during a then-new remote work life.
These automated processes were particularly critical for us during the pandemic, where there was so much disruption. The partnership and trust we had already built with Conga made a huge difference in responding to the crisis and supporting agents. When we needed to install Batch, Conga made this possible in just a few days—we simply couldn’t have done it without their support.
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