Conga Composer saves Enovate Medical time, streamlines work order process
Enovate Medical saves five to eight hours per month and reduces errors on work orders and case log process.
Enovate Medical is a manufacturer of innovative point-of-care products, services and solutions designed to improve clinical workflow and enhance patient care. The company is a leading provider of mobile and wall-mounted computer workstations, medication transport-storage systems, and power systems.
Challenge
Enovate Medical field reps were manually reporting work orders and case logs from hospitals that housed either technology. Each work order took an average of 30 minutes, with orders taking place 10-15 times a month across 20 field reps. The critical process was convoluted, error prone and inconsistent.
Solution
By implementing Conga Composer®, Enovate Medical was able to streamline the infield process of work orders and case logs for 20 reps. The solution merges multiple fields to create a template that includes key information from various areas in Salesforce®. All of this is done while on the road, using Chatter® to report back real time and track cases.
Results
Moving to Conga Composer saves Enovate Medical 5-8 hours a month in manual work, plus the time spent revising incorrect orders. With a predetermined work flow, Conga Composer aggregates data from various fields into one work order or case log. The orders now match the opportunity, thereby reducing errors, and all information lands in Chatter, which creates a permanent log in Salesforce. Enovate has been so impressed with Conga that they will implement it within their sales team in 2016 to streamline their quoting process.
Conga is powered by AWS
Conga is a no brainer for the spend, once I kicked the tires on Conga Composer I knew I could not find better.
Related Stories
-
Conga helps Elsevier to transform its global quote-to-cash processes Customer storiesCLMConga helps Elsevier to transform its global quote-to-cash processes
Research publisher and information analytics provider chose Conga to optimize business processes and reduce overall contract generation time03/24/20221 min read -
Diplomatic Language Services takes the manual work out of contracts with Conga Composer and Conga Sign Customer storiesDocument automationDiplomatic Language Services takes the manual work out of contracts with Conga Composer and Conga Sign
Diplomatic Language Services (DLS) is a provider of language services to the federal government, military, and the private sector. Providing linguists at all clearance levels in over 85 languages and dialects, they have an ever-growing number of clients and contracts to protect.01/04/20234 min read -
Charles River Laboratories creates a faster medical research pipeline with Conga CLM and Conga CPQ Customer storiesCLMCharles River Laboratories creates a faster medical research pipeline with Conga CLM and Conga CPQ
Charles River Laboratories began as a one-person laboratory in 1947. Since then it has grown to a global company that provides products and services across the drug discovery and development continuum.06/30/20234 min read -
Pharmaceutical company streamlines and scales patient support program with Conga Composer Customer storiesDocument automationPharmaceutical company streamlines and scales patient support program with Conga Composer
Challenge
Prior to implementing Conga, the organization had no document generation tools. The company used old school Word documents or macros to create the documents that explained each patient’s therapy coverage. The process was completely manual.12/01/20223 min read
