Improve efficiency in healthcare with intelligent automation


March 13, 2018
patient meeting with his doctor

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Every day brings a new challenge to the healthcare field. Whether it’s complying with a new regulation (or handling the rollback of an existing one), implementing value-based reimbursement practices, or simply keeping up with and incorporating the latest tech advancements into the practice, healthcare operations and legal teams always seem to be dealing with a new obstacle to overcome. To effectively handle those challenges, healthcare organizations everywhere need to rethink healthcare delivery, and how multiple departments—from patient-facing medical staff to administrators to legal teams—have to work smarter and faster to uphold new standards of care and meet higher patient expectations. No longer is it feasible to continue manual or outdated workflows and processes that take valuable time away from patient care, slow everything down, and contribute to mistakes. The enormous amounts of paperwork—new patient and insurer forms, medical records, employee onboarding materials, vendor contracts, policy updates, and other documents—require meticulous effort and hours of time to produce. Even with electronic records, the manual nature of data entry and document generation leaves the door wide open for costly human error, which can escalate beyond the office doors all the way to the patient room. Office and medical staff are not the only ones suffering under the weight of administrative overload. Charged with protecting the organization from risk and maintaining compliance, legal teams have to follow strict protocols around contract creation, negotiation, approvals, and signatures—while also adhering to the latest regulatory changes, overseeing reviews and redlines, and having to trust that security measures will keep sensitive information under lock and key. With so much to keep track of, it’s no wonder efficiency is an afterthought. Yet efficiency is what’s needed to be the most effective. Which is why an increasing number of organizations are turning to intelligent automation solutions to simplify document management, improve compliance with myriad regulatory standards, and create an end-to-end document and contract lifecycle management solution that finally put “efficiency” at the top of the priority list.

Generate documents easier

Even with all the tools and software available, document generation for many organizations is still a manual process composed of rummaging through paper storage systems, sifting through various databases, and cutting and pasting from one system to another before sending it to the appropriate party either by printing and scanning or by physical delivery. The end results are inconsistent, insecure, and often inaccurate. In fact, eight to 12 percent of healthcare records are duplicates, and nearly 40 percent are missing key data fields like first and last name and social security number (source: AHIMA). It gets worse. Harris Poll found that 77% of adult patients feel that paperwork takes up too much face time with their providers, and 92 percent support some kind of technology that would allow providers to spend more time with them. If there’s one thing administrative and medical staff can do to streamline service and improve patient care, it’s automating document generation. Automated document generation features pre-built document templates that can be quickly formatted for virtually any use, populated with data imported directly from your CRM, then syncing back any changes so that data is always up to date. Documents are generated with a consistent look and feel to reflect your organization’s branding, and most take just a click or two to create—saving significant time, ensuring accuracy, and putting the focus back on the patient. Learn more about Conga’s document generation solution by downloading "Solving Your Healthcare Document Problems".

Manage risk better

Document generation is a key factor in contract management as well, but the domain of legal goes even further. Compliance continues to be a major focus in healthcare, with 98 percent of executives emphasizing a commitment to compliance and ethics (source: PricewaterhouseCoopers). And the stakes are high. The average payout of medical malpractice lawsuits has increased by 23 percent in the last ten years and each HIPAA violation—known, unknown, or willing—can cost up to $50,000. Effectively managing risk means also asserting greater control over the entire contract lifecycle, enabled better by automation than any other approach. An automated contract lifecycle management (CLM) system provides real-time visibility for stakeholders and parties, tracks all user activity and enables version control, offers pre-approved clause libraries to choose from when creating contracts, speeds up approval processes with alerts to the right people at the right time along with eSignature capabilities, and stores everything securely. With a buttoned-up contract process able to function without constant legal oversight, legal can spend much more time monitoring regulatory changes and data protection needs, and setting and enforcing consistent policies across teams, departments, and locations. Learn more about Conga’s contract lifecycle management solutions by downloading "Creating a Case for Contract Management in Healthcare".

Achieve efficiency

Whether you’re an operations leader or a key member of your organization’s legal team, automating as many document and contract-related activities as possible is key to remaining competitive in an evolving industry, providing an optimal patient experience, and maintaining critical compliance with industry rules and various government regulations. Streamlining otherwise cumbersome and time-consuming administrative processes is essential to managing costs while improving efficiency and extracting maximum value from existing systems and data. At the same time, automation dramatically improves data accuracy—both in the documents the legal team creates and approves, as well as the information stored in backend systems—by eliminating error-prone manual tasks. Improved efficiency and greater confidence in the accuracy and veracity of vital information gives hospitals and providers the stamina and support they need to smoothly adapt to regulatory changes, evolve with industry trends, and embrace technology breakthroughs that improve both patient and business outcomes. To learn how Conga’s suite of intelligent automation solutions can make your healthcare organization more efficient, contact us or start a free trial.


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