Standard or premium, choose the level of support needed for your success.
|Pricing||Included||15% ACV||20% ACV||> 30% ACV or $8,000|
|Conga Community self-service support portal||✔||✔||✔||✔|
|Conga University online learning||✔||✔||✔||✔|
|Priority case routing||✔||✔||✔|
|Named Technical Support Manager (TSM)||✔|
|Global technical support - web, phone, chat||24x5||unlimited 24x7||unlimited 24x7|
|Accelerated SLAs (response time)||4 business hours for S1||2 business hours for S1||1 hour for S1||45 minutes*|
* Accelerated SLAs (TSM response times)
- weekdays during business hours (Monday – Friday; 7am – 7pm UK time): 45 minutes response time
- weekdays after hours (Monday – Friday; 7pm – 7am) and weekends (7pm Friday– 7 am Monday): 4 hours response time
**call for pricing
Note: All product purchases include a basic customer support package consisting of self-service support portal, web, and phone case submission, Conga University online learning, and live chat support.