Support

We're ready to help

Sometimes getting ahead is as simple as having the right support.

Support where
and how you need it.

All Conga subscriptions include a basic support plan that provides easy access to resources and highly skilled technical support to get answers quickly. For customers with more demanding support requirements, we also offer priority case routing and accelerated SLAs.

Standard or premium, choose the level of support needed for your success.

 

  Basic Standard Premium Elite
Pricing Included 15% ACV 20% ACV > 30% ACV or $8,000
Conga Community self-service support portal
Conga University online learning
Priority case routing  
Named Technical Support Manager (TSM)      
Global technical support - web, phone, chat   24x5  unlimited 24x7 unlimited 24x7
Accelerated SLAs (response time) 4 business hours for S1 2 business hours for S1 1 hour for S1 45 minutes*

 

* Accelerated SLAs (TSM response times)

  • weekdays during business hours (Monday – Friday; 7am – 7pm UK time): 45 minutes response time
  • weekdays after hours (Monday – Friday; 7pm – 7am) and weekends (7pm Friday– 7 am Monday): 4 hours response time

**call for pricing

Note: All product purchases include a basic customer support package consisting of self-service support portal, web, and phone case submission, Conga University online learning, and live chat support.

Submit a support case in Conga Community

Submit, track the status, and collaborate in the Conga Community. 

Give us a call.
Contact the Conga team.

We’d love to hear from you—any day, any time.

The result of our commitment to 5-star support.