GlobalFoundries accelerates time to quote from three weeks to three days with Conga

With Conga CPQ and Conga CLM, GlobalFoundries increased operational efficiency and responds to customers more quickly
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GlobalFoundries, the world’s first full-service semiconductor foundry with a truly global manufacturing and technology footprint, is executing its vision to reshape the semiconductor industry through collaboration and innovation. Corporate offices are based in Silicon Valley with manufacturing centers in Germany, Singapore, and New York. Regional sales and support offices are in Shanghai, Yokohama, Hsinchu, Austin, Amsterdam, and Munich.

Challenge

Customers were upset with the the lack of visibility in GlobalFoundries custom product manufacturing, which often involved time-consuming redesigns. This created a number of challenges:

  • Three weeks to develop customer quotes
  • Manual, time-consuming processes
  • Quote inaccuracies and errors
  • Complex specifications and rapid production schedule
  • System unable to scale with acquisitions

Our partnership with Conga enabled us to launch an innovative engineering application that reduces the cycle time of configuring custom processes from days to minutes, improving our responsiveness to customer inquiries and reducing manual mistakes.

King Ou
Director of Systems and Solutions
GlobalFoundries

Solution

Using Conga CPQ and Conga CLM, GlobalFoundries significantly reduced the time required to configure orders while simultaneously eliminating human error and outdated documentation. 

Business Results

  • Reduced time-to-quote from three weeks to three days
  • 20% increase in operational efficiency
  • 90% improvement in customer response time
  • Increased engagement with customers
  • Reduction in costly mechanical errors
  • Efficient use of engineering expertise

Get a demo

Sometimes, you just need to see solutions in action. We have a demo for those occasions. See what Conga can do for your business.