Customer Zero: achieving Harmony with Conga CPQ
Customer Zero: achieving Harmony with Conga CPQRead story
Finning International Inc. is the world’s largest Caterpillar equipment dealer, delivering unrivaled service to customers for 85 years. Finning sells, rents, and provides parts and service for equipment and engines to help customers maximize productivity. Headquartered in Vancouver, B.C., the company operates in Western Canada, Chile, Argentina, Bolivia, the United Kingdom, and Ireland.
Finning identified a need to create custom and bundled offers for multiple components and SKUs that required increased governance. It was looking for a partner to support transformation in quoting and increase agility to manage a complex equipment quoting process.
Conga CPQ’s single data model provided Finning with one source of truth for revenue operations data and process management. With a consistent and accurate view to easily create quotes for its complex catalog of parts and service for equipment and engines, Finning can now offer customers comprehensive product quotes more quickly using Conga CPQ’s advanced functionality and ability to bundle services, equipment, and maintenance.
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