Subprocessors and subcontractors

Last updated: July 1, 2020.

AppExtremes, LLC dba Conga (“Conga”) uses certain Subprocessors (including Conga affiliates and third-parties, as listed below), to assist it in providing the Conga Services as described in the Master Subscription Agreement (“MSA”). Defined terms used herein shall have the same meaning as defined in the MSA.

What is a Subprocessor?

A Subprocessor is a third-party engaged by Conga, including Conga affiliates, who may have access to production infrastructure with Customer Data or process Customer Data (which may contain Personal Data).

Conga engages different types of Subprocessors to perform various functions as explained in the tables below.

*Please note that Conga Grid and Conga Orchestrate are Salesforce application which processes your data completely within Salesforce.  When using Conga Grid and Conga Orchestrate, the solution does not send or store any data outside of your Salesforce instance, unless it is configured by you to work in tandem with other services which may do such.  

Due Diligence

Conga undertakes due diligence around the data privacy and security posture of potential Subprocessors prior to engagement.  Our activities are designed to ensure that processing is only performed by entities with sufficient ability to meet data protection obligations.

Contractual Safeguards

Conga requires its Subprocessors to satisfy equivalent obligations as those required from Conga (as a Data Processor) as set forth in Conga’s Data Processing Agreement (“DPA”), including but not limited to the requirements to:

  • process Personal Data in accordance with data controller’s (i.e. Customer’s) documented instructions (as communicated in writing to the relevant Subprocessor by Conga);
  • in connection with their subprocessing activities, use only personnel who are reliable and subject to a contractually binding obligation to observe data privacy and security, to the extent applicable, pursuant to applicable data protection laws;
  • provide regular training in security and data protection to personnel to whom they grant access to Personal Data;
  • implement and maintain appropriate technical and organizational measures (including measures consistent with those to which Conga is contractually committed to adhere insofar as they are equally relevant to the Subprocessor’s processing of Personal Data on Conga’s behalf) and provide an annual certification that evidences compliance with this obligation. In the absence of such certification Conga reserves the right to audit the Subprocessor;
  • promptly inform Conga about any actual or potential security breach; and
  • cooperate with Conga in order to deal with requests from data controllers, data subjects or data protection authorities, as applicable.

This policy does not give Customers any additional rights or remedies and should not be construed as a binding agreement. The information herein is only provided to illustrate Conga’s engagement process for Subprocessors as well as to provide the actual list of third party Subprocessors and subcontractors used by Conga as of the date of this policy (which Conga may use in the delivery and support of its Services).

If you need to execute a data protection or transfer addendum with Conga, please email us here and we will provide Conga's DPA for execution.  Upon request, we will review and consult with our Customer’s business-specific needs around the DPA. Conga’s standard Master Subscription Agreement terms include a DPA incorporated within which is available here.

Infrastructure Subprocessors

Conga owns or controls access to the Infrastructure Subprocessors that Conga uses to process Customer Data submitted to the Services. Customer’s Services are established in one of these regions based on various factors but generally where Customer’s Salesforce Service is located or the region defined in the contract between the parties. Customer Data subsequently remains in that region unless agreed between the Customer and Conga to move the location where Customer Data is processed but processing may be shifted among data centers within a region to ensure performance and availability of the Services. The following table describes the countries and legal entities engaged in the processing of Customer Data by Conga.

Applicable services Entity name Entity type Entity country
Contracts, Contracts for Salesforce®, Composer, Sign (all versions), Collaborate, AI Analyze, Conga Quote Generation for Salesforce CPQ, Conga Invoice Generation for Salesforce Amazon Web Services, Inc. Cloud service provider United States
Contracts, Contracts for Salesforce®, Composer, Sign (all versions) Amazon Web Services Ireland Limited Cloud service provider Ireland
Contracts, Contracts for Salesforce®, Composer, Sign (all versions) Amazon Web Services Cloud service provider Germany
Contracts, Contracts for Salesforce®, Composer, Sign (all versions) Amazon Web Services Australia Pty, Ltd. Cloud service provider Australia


The following is a list of the names and locations of material third-party subcontractors. Subcontractors do not have access to Customer Data but own or operate the facilities where Customer Data is processed.

Applicable services Entity name Entity type Entity country(ies)
Contracts (formerly known as Novatus) Equinix, Inc. Data center Netherlands, France
Contracts (formerly known as Novatus) Iron Mountain Secure media storage United States

Service specific subprocessors

Conga works with certain third parties to provide specific functionality within the Services. These providers are the Subprocessors set forth below. In order to provide the relevant functionality these Subprocessors may have access to Customer Data. Their use is limited to the indicated Services.

Applicable services Entity name Purpose Entity country
MixForms Efficient Technology Inc. Web-based forms United States
Collaborate Cloud-based document storage United States
Collaborate Engine Yard Platform as a Service (within United States AWS) United States
Collaborate Kami Document annotation New Zealand
Collaborate Pusher Hosted APIs United Kingdom or United States
Collaborate Twilio Cloud-based communication services United States
Collaborate Webmerge Web-based forms United States
Collaborate easyPDF Cloud, BCL Technologies* Document conversion (PDF to Word) United States
Collaborate FullStory* Temporary bug reproduction United States
Collaborate ConvertAPI, UAB Baltsoft* Document conversion (PDF to Word) United States

* These subprocessors utilized only in those specific feature use cases. 


Conga may engage any of its affiliates listed below as a Subprocessor, depending where a customer may be geographically located or as necessary to perform under the agreement.

Entity name Entity country
AppExtremes, LLC dba Conga United States
Conga APAC Pty Ltd. Australia
Conga EMEA Ltd. United Kingdom, EEA
Octiv, Inc. United States
Apttus Corporation and its affiliates See below

Subprocessors who provide ancillary services to support Conga: 

The following may be engaged as Subprocessors to provide ancillary services to Conga which may apply on a customer by customer basis. In such cases, the entities identified may process or otherwise access Customer Data in the course of providing their ancillary services: 

Entity name Entity purpose Entity country
Bolton Group, LLC Customer Support/Customer Success Philippines

Apttus Corporation     

•    Apttus Software Canada, Ltd.    
•    Apttus Software Private Limited
•    Apttus EMEA Limited        
•    Apttus Switzerland
•    Apttus Australia PTY Ltd.       

Customer Support/Customer

United States



United Kingdom, EEA




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