Conga Corporation ("Conga") uses certain Subprocessors (including Conga affiliates and third parties as listed below) to assist it in providing the Conga Subscription Services as described in the Master Subscription Agreement (“MSA”). Defined terms used herein shall have the same meaning as defined in the MSA.
What is a Subprocessor?
A Subprocessor is a third-party engaged by Conga, as well as Conga affiliates, who may have access to Customer Data or process Customer Data (which may contain Personal Data).
Conga engages different types of Subprocessors to perform various functions as explained in the tables below.
Infrastructure Subprocessors
| Product | Name | Location of Processing | Privacy Relevant Contact | Purpose of Processing |
|---|---|---|---|---|
| All Conga Products (except Conga Contracts) | Salesforce, Inc. | USA, Germany, Australia | privacy@salesforce.com | Hosting Services |
| Approvals, Billings, Contracts for Salesforce, Collaborate, Composer, CPQ, Conga Contracts, Conga Contracts Intelligence, CLM, Deal Maximizer (non-Salesforce versions), Digital Commerce (non-Salesforce versions), Order Management, Partner Commerce, Revenue Recognition, Conga Sign (all versions), X-Author for Contracts (Salesforce) | Amazon Web Services, Inc. | USA, Germany, Ireland, Australia | dataprivacyframework@amazon.com | Hosting Services |
| Approvals, Billings, CPQ, Conga Quote to Cash for Dynamics, Conga-Dynamics 365 Connector, Conga Contract Intelligence, CLM, Order Management, Partner Commerce, Smart Search, X-Author for Contracts (Salesforce), Conga Intelligent Cloud. | Microsoft Corporation | USA, Germany, Ireland, Australia | legal@microsoft.com | Hosting Services |
Service-specific Subprocessors
| Product | Name | Location of Processing | Privacy Relevant Contact | Purpose of Processing |
|---|---|---|---|---|
Collaborate | Box, Inc. | United States | dpo@box.com | Cloud Services |
Collaborate | BCL Technologies, Inc. | United States | privacy@pdftron.com | Document Conversion Service |
Collaborate | ConvertAPI, UAB | United States | support@convertapi.com | File Conversion |
Collaborate | Formstack, LLC | United States | privacy@Formstack.com | API Service |
| Collaborate | Pusher Limited | England | support@pusher.com | API Service |
| Collaborate, Conga Contract Intelligence, X-Author for Contracts (Salesforce) | Twilio, Inc. | United States | privacy@twilio.com | Communication Functions |
| Conga Contract Intelligence, X-Author for Contracts (Salesforce) | Zuva, Inc. | United States Europe | support@zuva.ai | Embeddable AI |
| Conga Contract Intelligence, X-Author for Contracts (Salesforce) | Google LLC | United States | data-access-requests@google.com | Text Recognition |
| Sign (for Web) | OneSpan | United States | privacy@onespan.com | E-sign Integration |
| Sign | GMO GlobalSign, Inc. | United States | dpo@globalsign.com | Certificate Authority |
| Customer Learning Pass | Docebo NA, Inc. | United States | privacy@docebo.com | LMS (Learning Management System) Provider |
| Conga Contract Intelligence (RLC Version) | Microsoft Corporation | United States Germany Australia | legal@microsoft.com | AI Powered Contract Analysis |
| Contract AI | Microsoft Corporation | United States Germany Australia | legal@microsoft.com | AI Powered Contract Analysis |
Subprocessors who provide ancillary services to support Conga
| Name | Location of Processing | Privacy Relevant Contact | Purpose of Processing |
|---|---|---|---|
| Conga Software Private Limited | India | privacy@conga.com | Providing technical support |
| Bolton Group, LLC | United States, Philippines | paul.villarosa@supportninja.com | Technical support, customer management and operations |
| Frontline Call Center, LLC | United States | carmen.amos@frontline.group | Collecting and providing data to technicaI support |
Conga Affiliates
Conga may engage any of its affiliates listed below as a Subprocessor, depending where a customer may be geographically located or as necessary to perform under the agreement.
| Entity Name | Entity Country |
|---|---|
| AppExtremes, LLC dba Conga | United States |
| Conga APAC Pty Ltd. | Australia |
| Conga Europe Ltd | United Kingdom, EEA |
| Conga Software Private Ltd. | India |
| Conga Software Limited | Ireland |
| Conga Switzerland GmbH | Switzerland |