Are customers walking away from your deals?

In the intricate tapestry of revenue management, billing emerges as the backbone that holds the threads together. From a fledgling startup to a multinational enterprise, the billing process serves as the linchpin of financial success and an integral part of the customer experience.

Gaining new customers for your business is a big accomplishment that requires cross-functional effort by numerous teams. However, the hard work doesn’t stop when you close the deal or a customer places their initial order. In fact, that’s just the tip of the iceberg, and what comes next can be even more complex.

Quote-to-cash (often abbreviated as QTC or Q2C) is an important set of business processes that span the entire sales cycle. QTC involves a variety of activities and many departments across the organization—which has traditionally led to unnecessary siloes and inefficiencies.