Wolters Kluwer keeps its business compliant with Conga

Automating a previously manual quoting process with Conga CPQ, the company dramatically improved quote quality
Coworkers drinking coffee and talking

Wolters Kluwer is a trusted source for expert content and solutions in the areas of law, corporate compliance, health compliance and reimbursement, and legal education. Its authoritative expertise is unparalleled, bringing the insight customers need to interpret today’s complex rules and regulations in the way that is most relevant to them. Its markets include health care organizations, law firms, law schools, corporate counsel, and professionals requiring legal and compliance information.

Wolters Kluwer keeps its business compliant with Conga

To keep its complex subscription business compliant, Wolters Kluwer placed Conga at the heart of its sales operations. By using Conga CPQ to automate its previously manual quoting process, address its intricate pricing rules, and enhance its sales teams’ user experience, Wolters Kluwer experienced big gains:

  • Compliance increased from 50% to 98%
  • Quote quality improved by 25%
  • Customer returns decreased by 18%
  • Pipeline visibility expanded by up to 3 months.

After we implemented Conga CPQ, the functionality of our quotes for our sales reps was dramatically improved. The ability to take a quote and present it with the appropriate legal terms and conditions relevant to a customer, buying in specific fashion, was one of the key benefits that we got out of the project.

Jack Borland
Sales Operations Manager
Wolters Kluwer

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