S1E2: The Power of Listening | Eboni Blake
If you’ve heard it once, you’ve heard it a thousand times: Change is scary.
For established companies, change can mean overhauling years of processes and proven methods. But is change any easier in a younger or smaller company?
In this episode, we’re talking to Eboni Blake, Lead Systems Business Analyst/Salesforce Administrator at Ibotta, an app that helps you earn cash back every time you shop. She works with non-profits and small-medium businesses to scale operations by translating business flows into efficient and transparent processes through the implementation, training, and adoption of tools.
When Eboni came into her role, she was tasked with analyzing processes and implementing changes to help the business scale.
Hear why Eboni took the time to step back, listen, and observe before making recommendations for change within the company.
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