Walking Parallel Paths: The Customer Journey And Revenue Lifecycle
Walking Parallel Paths: The Customer Journey And Revenue Lifecycle
Jungheinrich AG Accelerates Digital Transformation with Conga
2 min read
Top Intralogistics Brand and Global Manufacturer of Merchandise Stackers and Forklifts Ensures Compliance Across Global Contracts with Contract Management
SAN MATEO, Calif. – June 15, 2020 – Conga, the leader in digital transformation for commercial operations, announced that Jungheinrich AG has accelerated the digital transformation of its legal operations with the company’s Apttus Contract Lifecycle Management (CLM) solution.
Jungheinrich AG, a top-three intralogistics brand and global manufacturer of battery, diesel and gas-powered merchandise stackers and forklifts, will ensure worldwide compliance through automatically recorded and imported metadata. In addition, Jungheinrich AG will achieve greater visibility into its contracting process by making active and historical contracts accessible through digital availability.
“Efficient processes are crucial to not only our success, but more importantly, to the success of our customers,” said Steffi Premper, Senior Referent Contract Management at Jungheinrich AG. “With locations in 40 countries, it’s critical that we maintain our global contracts in a single and easily accessible repository. Apttus CLM enables us to digitally transform our contracting process through automation and intelligence, greatly reducing the risk of error by manual contract management.”
The Intelligent Discovery functionality enables Jungheinrich AG to easily import various contracts created in different file types into its Apttus CLM repository. Using patented machine learning software powered by Kira, Intelligent Discovery recognizes, understands and extracts the language in contracts and correctly identifies the terms, clauses, obligations and other key details. In addition to making the import of contracts significantly faster and more reliable, Intelligent Discovery also facilitates the use of customer templates, a critical function given a large portion of Jungheinrich AG customers insist on using their own contract templates.
“Lack of visibility into contracts is often ranked among the top challenges for our customers, particularly the global businesses,” said Michael Sauter, RVP DACH & Nordics at Conga. “Our dedication to the automation and intelligence built into Apttus CLM gives our customers the power to manage their contracts, no matter how complex, with efficiency and transparency.”
Prior to implementing Apttus CLM, Jungheinrich AG manually arranged the participation of different departments and its specialists across 40 sales units. The automation, centralisation and digitalisation of its key account contracts into a single, global repository allows Jungheinrich AG to focus more on providing an exceptional customer experience and less on minimizing the inherent risk from manual processes. Speeding up the contract negotiations, raising customer satisfaction and preventing compliance issues were also very important requirements for Jungheinrich AG.
About Conga
Conga, the leader in digital transformation of commercial operations, empowers businesses to modernize revenue generation and optimize commercial relationships, creating simplified workflows and streamlining processes for better, more efficient customer experiences. Conga’s end-to-end suite digitally transforms the foundational elements of business – documents like quotes, contracts, invoices and the business processes that surround them – for well over 10,000 enterprise and mid-market customers.
Conga, now the combination of industry pioneers Apttus and Conga, drives commercial excellence by automating core business processes and accelerating time to revenue. The company is headquartered in San Mateo, Calif. and Broomfield, Colo. with global operations across North America, Europe and Asia. Learn more at www.conga.com or follow Conga on Twitter: @GetConga.
About Jungheinrich
Founded in 1953, Jungheinrich ranks among the world’s leading solutions providers for the intralogistics sector. With a comprehensive portfolio of material handling equipment, automatic systems and services, the company is able to offer customers tailored solutions for the challenges posed by Industry 4.0 from a single source. The Hamburg-based Group is represented worldwide in 40 countries with its own direct sales companies and in approximately 80 other countries through partner companies. Jungheinrich employs 18,000 people worldwide and generated consolidated revenue of €4.07 billion in 2019. The Jungheinrich share is listed on the SDAX.
