Real-life Agents of Change reveal how they overcame common obstacles to push progress forward

Amy Bartner

June 29, 2020

Subscribe now

We’ve talked a lot about Agents of Change in recent months, and there’s an important reason for it: Agents of Change beget more Agents of Change. And now, more than ever, these free-thinking, problem-solving, and inspirational innovators are vital to pushing business forward. 

It only takes one person to be that agent, but oftentimes, there are more than one in each organization. These agents often work quietly behind the scenes, streamlining workflows and questioning why “that’s the way it’s always been” to make life easier for those around them. 

Their work is often invisible, but the outcomes are far from it. Because for them, it’s not about the credit—it’s about the impact. So the more we’re able to showcase their very real and very achievable stories of success, the more we know their work will encourage others to force change for the sake of progress.

In our latest eBook, How Agents of Change transform business: A real-life guide to conquering obstacles, we share how 16 different agents from different industries blew past the barriers in their way to affect change.

We broke it down to specific instances that might seem a little familiar to you: work orders, proposals, quotes, and contract lifecycle processes.

Through our Agents of Change success analysis, we learned how a Salesforce administrator at a manufacturer of innovative point-of-care products was able to get up to eight hours back a month by eliminating the manual work tied to work orders. Not only that, but the newly automated process meant errors were virtually nonexistent.

Another agent—a senior program manager for Salesforce with a well-known cellular company—avoided a lengthy, error-prone proposals process to create a beautifully precise, accurate sales proposal, every time. These reports once took 24 to 48 business hours to file a case and request a ticket, but now? They’re instantaneous—which means the company gets paid faster.

We also saw how an innovation project manager with a Brazilian aerospace manufacturer was able to slash the sales team’s quoting time in half. The seamless integration also meant an increase in selling time by 20 percent and reduced the time spent generating reports by 80 percent.

In another example, we examined the change agent in a state office. It’s no secret that government agencies often find change to be a painfully slow process (if it exists at all), but when a senior systems strategist for a governor’s Office of Economic Development took the time to reimagine their entire workflow, she was able to decrease the time it to generate, negotiate, and sign a contract by an astounding 75 percent. 

These four are just a handful of the examples we explored to learn more about how Agents of Change were able to do the above to improve their workflows and make life easier for everyone around them—while improving the business. In each of these cases, one passionate person at an organization saw something they knew could be better. A time-wasting workflow, a cumbersome format, a template’s appearance, or a small feature to help sweeten the deal for their prospects.

All it took was questioning the status quo and researching powerful technologies like Conga’s solutions to help them eliminate superfluous costly manual labor.

We hope you’ll take some inspiration from their experiences, but you don’t have to start from scratch. Most of the playbook has already been written, and we know your chapter is waiting. Get the eBook now.

Read about real-life Agents of Change in action

Get a behind-the-scenes look at how real-life Agents of Change are keeping business moving while empowering others and affecting real change in their organizations. From work orders and proposals to quotes and contracts, these agents tackle common obstacles with innovation and measurable impact.

Amy Bartner

Sign up for the latest in digital transformation trends, industry news, and thought leadership.