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When you think of customer service which company pops into your mind? For many of us, that company might be Starbucks. Starbucks has implemented three values that we should all take some notes on.

Platform as a Service (PaaS) has emerged as a disruptive delivery model for the software industry. Evolving from the Software as a Service (SaaS) model, PaaS invites third parties to develop applications on the platform to complement the core, on-demand features and functionality of the platform provider.

Look across any org and you’ll find sales ops is asked to do a wide variety of tasks, from the tactical to the analytical, to the strategic. Companies rely on this team to own and optimize the CRM, forecast and report, enable and educate reps, map territories, set comp, implement tools; the list goes on.

What are B2B eCommerce solutions?

B2B eCommerce Solutions encompass the online – through an online sales portal – sale of products and services between companies. This is as opposed to B2C (business-to-consumer), which describes the online business transacted between a business and individual customers (not a business entity).

Quote-to-cash (often abbreviated as QTC or Q2C) is an important set of business processes that span the entire sales cycle. QTC involves a variety of activities and many departments across the organization—which has traditionally led to unnecessary siloes and inefficiencies.

Today’s cloud-based business solutions provide new and unprecedented ways to collect and analyze data in real time and are, for many businesses, a source of competitive advantage.

Paul J. Loftus is the Vice President of Sales and Revenue Retention of North America Tax & Accounting at Wolters Kluwer, and he has made a career executing transformational sales change management.

Gaining new customers for your business is a big accomplishment that requires cross-functional effort by numerous teams. However, the hard work doesn’t stop when you close the deal or a customer places their initial order. In fact, that’s just the tip of the iceberg, and what comes next can be even more complex.

Technological innovation, as we've all heard, is taking over the world. There's no exception to that rule in the Oil and Gas industry. In digital oil fields, "instruments constantly read data on wellhead conditions, pipelines and mechanical systems.

As a sales rep, there is always one thing lingering in the back of your mind…How am I going to meet my sales quota?Whether you’re stressing about meeting the numbers for the month, for the quarter, or for the year, ensuring that you are going to make quota is something that every sales representative is continuously working towards.

At the LegalTech event held in New York earlier this month, Duff & Phelps co-sponsored a panel called "Integrating In-House Legal and Contract Management Functions – Proactive and Strategic Approaches." The discussion revealed how confusion over the contract manager position can cause inefficiencies in many contract review processes.

Most people don’t think of non-profits as a business, but there are many similarities. In the same way businesses provide products and services to a target group of clients, non-profits serve a community where they’ve identified a need not fulfilled by the government or private sphere.