Order fulfillment and distribution service IronLinx™ processes 50,000 orders annually through Salesforce®. Employees used to manually print an individual packing list for each order from a heavily customized cases object.
IronLinx implemented Conga Composer® (including Conga Mail Merge®) in 2 hours. Now an admin presses one button daily on any given account to batch print packing lists for all pending orders for that account.
- Redeployed one fulfillment coordinator who managed the packing list process
- 500 individual packing lists per day are now consolidated into 30 batches
- Customers appreciate the reliable reporting process that gives them visibility to IronLinx’s activities
Additional use case: IronLinx also uses Conga Courier® to automatically send customers weekly reports on fulfillment activities via email
“The ability to batch create our packing lists to customer-specific Word templates was huge. We went from 500 separate reports a day less than 30. And the Conga team helped me implement it in 2 hours.”
Scott Danby | Owner