Connect 2020


Thank you for an unforgettable three days at Conga Connect. Please check back as we update the FAQ below with 2021 information. 
General FAQs
When are the event dates?

Conga Connect will be held Feb 26-28, 2020 with a Welcome Reception on Feb 26th starting at 5pm.

How do I register?

Register online at

How do I apply a promo code?

Upon registration checkout you will have an opportunity to apply your promo codes.

What if I want to make a change to my registration?

For registration changes, go to and click the “Register” link. You’ll see an “Already Registered?” link to view/change your reservation below the register now button.

What’s the cancellation policy?

Request for refunds must be in writing and emailed or postmarked no later than February 21, 2020 to receive a full refund.

ALL PROGRAM TICKETS ARE NON-REFUNDABLE AFTER February 21, 2020. Please send all requests to: Email: [email protected]. Refunds will be reimbursed by March 2020.

Where shall I stay?

The Conga room block at the Gaylord Palms Resort expired on February 7, 2020. If you’re heading to Conga Connect and still need to book your accommodations, we recommend these nearby options:

Fairfield Inn & Suites by Marriott Orlando Kissimmee/Celebration

★★★ | Just 5 minutes from the Gaylord!

6073 W Irlo Bronson Memorial Hwy, Kissimmee, FL 34747

Wingate by Wyndham Kissimmee at Celebration

★★★ | Just 8 minutes from the Gaylord!

3104 Parkway Blvd, Kissimmee, FL 34747


Where’s the hotel and venue?

Conga Connect 2020 will be held at the Gaylord Palms Resort and Convention Center in Orlando, Florida. 6000 W. Osceola Parkway, Kissimmee, FL 34746, UNITED STATES

What’s the best airport to fly into?

Orlando International Airport (MCO) is the closest airport to the Gaylord Palms Resort and Convention Center in Orlando, Florida.

What is the recommended attire?

We recommend business casual attire for the duration of the event. 

What if I have special dietary needs?

We’ll do our best to accommodate. Please specify any details during registration.   

How do I register for sessions?

You can use this link to modify your registration, sign up for sessions and view your full agenda. However, we recommend using the Connect App to keep track of your sessions! Download the Conga Connect App for your guide to all things Connect—keep track of your schedule, book solution stations, network with other attendees and more.  

Certification FAQs
Why should I become Conga Certified?

Earning a Conga Administrator Certification is a great way to demonstrate your expertise to your employer, earn recognition from your peers, and gives you credibility in the Salesforce ecosystem and the CRM/CLM community. As you prepare for your exam, you may discover new uses for Conga solutions to help you in your Digital Document Transformation Journey.

How do I become certified?

To become certified, you must pass a timed certification exam and keep your certification current with annual maintenance exams.

Can anyone get certified at Connect?

Yes, anyone with the Full + Certification pass will have access to Conga experts in dedicated study group sessions as well as the ability to take certification exams onsite.

How do I know if I'm ready for a certification exam?

As a new customer, becoming Conga certified is a great long-term goal! However, the Conga Administrator Certification exams cover the full breadth of each product. While each administrator's path to certification is different, we recommend using our products for 3-6 months before attempting to become certified. 


The following questions may help you determine if you're ready for certification.

  1. Have you completed all of the relevant Peaks in Conga U?

  2. Have you explored all of the relevant videos on the video site?

  3. Have you used the support site to troubleshoot errors or issues within your Conga solution?

  4. Have you implemented new and unique solutions to meet your organization's needs using one or more Conga products?

If you answered yes to all of the above questions, you may be ready for certification. In addition, if you are attempting an exam for one of our Salesforce-based products,  we recommend the Salesforce Certified Administrator certification as well.


Want to know more about these exams? Check out our certification study guide course for exam category weights and sample questions.

When you’re ready, you will enroll and take your exam through Conga University.

Can I renew my existing certification at Connect?

Yes. Renewal exams can be taken at the testing center at Connect.

What’s new about Certification at Connect?

There will be a certification testing center open on February 28, 2020. Swing by anytime to earn your certification. If you are interested in taking more than one exam but only have time to take one onsite, be sure to enroll in the other certification exams before you leave Connect—you can earn multiple certifications at no additional cost!

Private event FAQs
What do I get with my Full Conference Connect 2020 pass?

All Connect Full Conference pass holders will receive free entry into Universal for our private event on 2/27 with their Full Conference badge. All Connect 2020 registrants will receive a wristband (and one for each paid guest pass) for entry into our Universal private event at registration check-in. All wristbands can be picked up upon registration, and must be picked up before 12pm on Thursday 2/27. Lost or stolen wristbands cannot be replaced.

Can I bring a guest (my spouse, my kids, etc.) to Conga’s private Universal event on 2/27?

Conga Connect Full Conference pass holders may purchase up to 3 guest passes for Conga’s private event at Universal Studios on 2/27. Universal guest passes may be purchased by conference registrants for $100 by 2/21. Guest passes will not be available for purchase after 11:59 pm MT on 2/21.

Is there a limit to how many guest passes I can purchase?

There is a limit of 3 guest passes per Full Conference registrant.

How do I purchase a guest pass to Conga’s private Universal event?

Additional guest passes can be purchased at with a Full Conference registration. Add to or modify your Full Conference registration by adding your guests and pay for their guest passes with your credit card. Discount codes do not apply.

Is there a deadline to purchase guest passes?

Deadline for guest pass purchase: February 21. After 11:59 pm MT on February 21, we will no longer sell passes for guests to Universal and will be unable to admit additional guests.

What if I miss the deadline to purchase guest passes?

After 11:59 pm MT on February 21, we will no longer sell passes for guests to Universal and will be unable to admit additional guests. This event is not open to the public, and we will not allow admittance to our private event without a Conga Connect wristband.

How will my guests be able to gain entry to the park?

Upon registration check-in, all Connect 2020 Full Conference pass holders will receive a wristband (and one per each paid guest pass) for entry into our private Universal event on 2/27. All wristbands (including guest passes) can be picked up upon registration and must be picked up before 12pm on Thursday 2/27. No exceptions. 

A Conga-provided wristband is required for entry into the park and must be worn during the duration of the event. Lost or stolen wristbands cannot be replaced. 

Entrance to Conga’s private event will begin at 8:30 pm. Early admission is not permitted.

What can my guest access with their paid pass?

Guest passes are only good for our Universal party from 8:30 pm - 11:30 pm. They will receive full access to The Wizarding World of Harry Potter™ - Hogsmeade™ and Diagon Alley™ at Universal Orlando Resort along with all conference attendees, including unlimited ride access (must meet height requirements), food, beverage and entertainment. Guests are not allowed at any other portion of the Connect 2020 conference without a conference badge, including meals, receptions, etc.

Is transportation to Conga’s private Universal event included?

Transportation is provided for all conference attendees and guests with paid passes. The first bus loads at 7:45 pm and will depart at 8:00 pm for Universal. Buses will be running from Gaylord to Universal through the duration of the event.

Is there an age limit to the Universal event?

Universal is all ages, but a valid ID is required for alcoholic beverages and riders must meet height requirements.