Aspect Software automates renewals with Conga for greater visibility and insights

Aspect has attained 100% user adoption and reduced quote time from 6 months to 0 days with Conga CPQ

Aspect helps enterprises break down the walls between people, processes, systems, and data sources, allowing organizations to unite around the customer journey. With a single customer engagement center, Aspect enables dynamic, conversational interactions and creates a truly frictionless omni-channel customer experience.

Conga CPQ enables Aspect Software to quickly gain 360° automation and effectively drive renewals

With almost 50% of its total revenue in renewals, Aspect needed to manage its customer journey and complex product mix more efficiently. Replacing its aging and highly customized legacy system, Aspect deployed Conga within 6 months to support renewals for its complex set of products, enhance its partner experience, and solve its data quality issues. The resulting auto-renewal system and 1-year funnel visibility meant fewer missed opportunities and the ability to show in bookings a full year of revenue. Additionally, Aspect has attained 100% user adoption and reduced its quote time from 6 months to 0 days.

One of the things that I personally love is that 360-degree view of how things get managed or upgraded within our environment. That view has been transformational for our organization. And without Conga CPQ, we wouldn’t be there.

Stefanie Causey

Sr. Director of IS Solutions Delivery

Aspect Software